Reference

Terms That Cover Your Account on jalla77

These terms set out what you agree to when you open and use your jalla77 account — from how your wallet deposits work with DANA, OVO, and GoPay, to how we handle disputes and account access.

Account EligibilityWallet & Payment RulesDispute ProcessAccount SecurityLocal Law Applies
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jalla77 Terms That Cover Your Account on jalla77
HOW WE PROTECT YOUR ACCOUNT

Account Security and Data Handling

Your account security and the privacy of your wallet data matter to us. Here is how we handle both, and what you can do if you need to make changes or raise a concern.

Wallet Data Handling

We store only the wallet details needed to process your DANA, OVO, or GoPay transactions. We do not share your wallet information with third parties outside of payment processing.

Account Access Security

Each login is protected by OTP verification sent to your registered mobile number. If you did not request a login, contact support immediately to lock your account.

Data Retention

We keep account and transaction records for the period required under applicable regulations. You can request a summary of your account data by contacting support with your registered wallet name.

Requesting Changes

To update your registered details — including your linked wallet or contact number — submit a request through support with ID verification. Changes take effect after our review team confirms the match.

TERMS DISPUTE CONTACT

How to Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, wallet transaction, or a decision we made, our support team is the right first step. Raise your question with as much account detail as you can — wallet name, transaction reference, and the section of these terms you're asking about — so we can respond accurately.

Live Chat Start a live chat session from your account dashboard. Share your account ID and the specific terms clause or transaction you want reviewed.
Email Support Email us with your registered wallet name, the transaction reference if relevant, and a clear description of the issue you want us to look into.
Account Help Centre Check the Help section inside your account for common terms questions around deposits, withdrawals, and account access steps before reaching out.

Questions About These Terms

Real questions about how these terms apply to your account, your wallet, and your access — answered directly.

The core terms stay the same whether you use DANA, OVO, or GoPay. The one practical difference is that withdrawals route back to the wallet you deposited with, so the wallet choice affects processing flow, not your rights.

Depending on the breach, we may issue a warning, restrict certain features, or close the account. We will notify you via your registered contact before any permanent action unless fraud is involved.

No. These terms allow one account per person. Duplicate accounts may be merged or closed, and any balance in the secondary account is subject to review before it is returned.

Contact support with your registered wallet name and account ID. We will prepare a summary of your transaction history and account details within the period our data policy allows.

If your connection drops during a live casino round, the round result is determined by the game server record, not your local session. You can raise a dispute with the round ID through support.

Disputes should be raised within the period stated in your account's transaction record. Contact support as soon as you notice the issue and include the wallet reference number for faster resolution.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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